Frequently Asked Questions

Wordpress Website

Our website is on Wordpress.com, will you manage it?

No. We only manage self-hosted Wordpress websites on hosting accounts running a Linux operating system.

We run an online store with Wordpress, do we have to subscribe to one of your online store plans?

Not necessarily. You can still subscribe to one of our Wordpress monthly plans if you are selling 10 items or less on your Wordpress website. If you are selling more than 10 products, you must use one of our online store plans instead.

What eCommerce plugin do you support for Wordpress online stores?

We only manage Wordpress online stores using the WooCommerce plugin at this time. If you use a different eCommerce plugin for Wordpress, please contact us and we'll let you know if it's something we can support.

We need a Wordpress theme installed or updated, is this included in our plan?

No. We typically only work with Wordpress website owners who have invested in a web designer and/or web developer. They use these experts to create a professional theme for their Wordpress website which includes installation and updates. We feel our customers will benefit more from continuing to use these professionals in this manner while we focus on the care and maintenance of the site which includes keeping the content updated, site health monitoring, security, etc.

Online Store

What online store platforms do you manage?

We manage Magento, Shopify, WooCommerce and Etsy stores.

We need a store theme installed or updated, is this included in our plan?

No. We typically only work with online store owners who have invested in a web designer and/or web developer. They use these experts to create a professional theme for their online store which includes installation and updates. We feel our customers will benefit more from continuing to use these professionals in this manner while we focus on the care and maintenance of the site which includes keeping the content updated, site health monitoring, security, etc.

General Questions

Will you build us a website?

We do not build websites, we only manage them.

What is the difference between web development and website care?

Your web developer may build new functionality for your website or create a new plugin that will add new functionality. Your web developer may also install and update your theme or layout, while your web designer may create your theme or layout for your web developer to install or update. Website care involves helping you keep the content of your website updated by adding or updating pre-existing plugins, adding or updating new content or products and many other tasks such as uptime monitoring, security monitoring, etc.

What do the "Open Spots" mean on your pricing plans?

We have a maximum number of clients we can service for each plan. We want to make sure we are giving each customer 100% so we don't take on more clients than we can provide stellar service to. So you can be sure each of our website care analysts are not overloaded with work and can attend to your website care in a timely fashion. When there are no more open spots available for a particular plan, you will not be able to signup for that plan. The spots available on the pricing table under each plan is accurate.

What operating systems do you support?

We only support websites hosted on Linux operating systems.

We have an idea for a new plugin, will you build it for us?

No. We specialize in website care and maintenance. Our customers get the best care when we stick to what we do best.

There are errors in our code, will you fix it?

No. We will notify you of code errors when we see them but we don't provide fixes for code errors.

Do you operate 24/7?

We monitor website availability 24/7 but we work submitted care requests 8am - 8pm Monday - Sunday.